Returns & Exchanges
At Via Artists, we want you to be completely satisfied with your unique pieces, which is why we offer a 30-day return window for all items in their original, unworn condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all designer tags and security seals remain intact.
Label and Ship
Print your prepaid shipping label provided via the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our studio inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing